Terms of service

Terms of Service

Ever Thrive Garden

Grow Naturally, Bloom Timelessly

Welcome to Ever Thrive Garden. These Terms of Service ("Terms") establish the conditions that apply when you browse our website, use our online services, or purchase products from our store.

By accessing our website or completing a purchase, you acknowledge that you have read and agree to these Terms, subject to applicable law. If you disagree with any part of these Terms, please refrain from using our website or services.

1. About Ever Thrive Garden

Ever Thrive Garden is an online gardening store offering a selection of seeds, starter plants, seedlings, cuttings, roots, bulbs, and other gardening essentials.

We collaborate with selected growers, specialty nurseries, and fulfillment partners to make planting materials available to customers throughout the United States.

Our goal is to provide thoughtfully sourced gardening products, transparent shopping information, and dependable customer assistance.

2. Website Use & Customer Responsibilities

By visiting or using our website, you agree to access our services responsibly and in accordance with applicable laws.

Users must not:

  • Use our website for fraudulent, unlawful, or unauthorized purposes.

  • Attempt to gain access to restricted areas, accounts, servers, or systems.

  • Disrupt website functionality or interfere with other customers' shopping experiences.

  • Introduce harmful software, malicious code, or other technologies intended to compromise website security.

  • Misuse website features or engage in activities that violate applicable regulations.

We reserve the right to restrict access, decline transactions, or refuse service when reasonably necessary to protect our customers, website, or business operations, subject to applicable law.

3. Product Availability & Order Acceptance

All products displayed on our website are offered subject to inventory availability and fulfillment capabilities.

By placing an order, you agree to provide accurate and complete purchasing information, including your contact details, billing information, and shipping address.

Please understand that:

  • Product availability may change without prior notice.

  • We may limit purchase quantities when necessary.

  • Orders may be declined or canceled due to unavailable inventory, inaccurate information, suspected fraud, or other legitimate operational reasons.

  • Product descriptions, pricing, and availability may be corrected when errors are identified, subject to applicable consumer laws.

Because many of our products are natural or living materials, individual items may differ in size, color, shape, growth stage, and physical appearance.

Photographs may represent mature examples or typical specimens rather than the exact plant shipped.

We encourage customers to review product descriptions and specifications carefully before purchasing.

4. Natural Products & Growing Conditions

Ever Thrive Garden specializes in natural planting materials, including living and perishable products that are influenced by environmental conditions and individual care.

We do not guarantee seed germination, successful rooting, plant establishment, future growth, flowering, fruit production, or long-term plant survival.

Growing outcomes can vary depending on several factors, including:

  • Regional climate, temperature, and weather conditions.

  • Soil composition, drainage, and nutrient availability.

  • Planting methods, depth, and seasonal timing.

  • Watering routines, sunlight exposure, and maintenance.

  • Customer handling, gardening knowledge, and growing environment.

Certain plants may arrive dormant, pruned, leafless, or temporarily stressed following transportation.

These natural conditions do not necessarily mean that a product is defective or unhealthy.

Customers are responsible for following appropriate planting and care recommendations after delivery.

These growing-performance limitations do not exclude any warranties, rights, or remedies that cannot lawfully be restricted.

5. Shipping & Order Fulfillment

We currently deliver orders within the United States only. International shipping is not available.

Our products may be prepared and dispatched by different growers, nursery partners, or fulfillment facilities.

As a result:

  • Orders may originate from multiple shipping locations.

  • Items purchased together may arrive in separate packages.

  • Preparation periods may vary depending on product type and seasonal availability.

  • Delivery estimates may be affected by weather, shipping carrier operations, or increased seasonal demand.

Shipping and processing schedules are estimates unless otherwise expressly guaranteed.

For additional information about shipping costs, delivery expectations, tracking, and order preparation, please review our Shipping Policy.

6. Return, Refund & Cancellation Conditions

All purchases are generally considered final, except where an exception is provided in our Return & Refund Policy or required by applicable law.

Under our standard policy, we generally do not accept returns or issue refunds for:

  • Unsuccessful seed germination or plant propagation.

  • Plants that fail to grow, bloom, fruit, or survive after delivery because of environmental conditions or improper care.

  • Changes of mind or unwanted purchases.

  • Normal variations in living plant appearance.

  • Ordinary seasonal dormancy or minor transportation-related stress.

Exceptions may apply to eligible claims involving substantially damaged items, incorrect products, or other circumstances addressed in our Return & Refund Policy.

Requests for discretionary refunds or replacements are reviewed individually according to our established procedures.

Delivery-related concerns should be submitted by email within 48 hours of confirmed delivery, accompanied by the order number and supporting documentation, as outlined in our Return & Refund Policy.

This reporting period does not override non-waivable consumer rights.

For complete details, please consult our Return & Refund Policy before placing an order.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Ever Thrive Garden is not responsible for losses or damages resulting from circumstances outside our reasonable control, including:

  • Plant deterioration or failure following delivery due to unsuitable growing conditions.

  • Improper planting, watering, handling, or ongoing maintenance.

  • Environmental influences such as extreme temperatures, soil problems, pests, or unfavorable weather.

  • Indirect, incidental, special, or consequential losses arising from product use or growing outcomes, where such exclusions are legally permitted.

To the maximum extent allowed by law, our total liability relating to a purchased product shall not exceed the amount paid for that product.

Nothing in these Terms excludes or limits liability, consumer protections, statutory warranties, or legal remedies that cannot lawfully be excluded or restricted.

8. Intellectual Property & Website Content

The branding, logos, written materials, product descriptions, graphics, photographs, design elements, and other original content displayed on the Ever Thrive Garden website are owned by us or used with permission from their respective rights holders.

Unless expressly authorized, website visitors may not:

  • Reproduce or distribute protected website content for commercial purposes.

  • Use our brand name, logo, or other protected materials without permission.

  • Modify, republish, or commercially exploit original website materials in violation of applicable intellectual property laws.

Any third-party names, trademarks, or other protected materials remain the property of their respective owners.

9. Privacy & Personal Information

Your privacy matters to us.

Our collection, use, processing, and sharing of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed in accordance with that policy and applicable data protection laws.

We encourage customers to review our Privacy Policy to understand our information-handling practices, security measures, and available privacy rights.

10. Updates to These Terms

Ever Thrive Garden may revise or update these Terms of Service periodically to reflect changes in business operations, website functionality, policies, or applicable legal requirements.

Updated Terms will be published on this page and will generally take effect upon posting, unless otherwise stated or required by law.

Any changes affecting existing purchases will be handled in accordance with applicable laws and the terms governing those transactions.

We recommend reviewing this page occasionally to stay informed about our current service conditions.

Continued use of the website after updated Terms take effect may constitute acceptance of those changes to the extent permitted by law.

11. Contact Information

If you have questions about these Terms of Service, our products, or an existing order, please contact us using the information below.

Ever Thrive Garden

Email: support@everthrivegarden.com

Phone: +1 859-302-4899

Business Address: 80 Springfield Dr, San Francisco, CA 94132, United States

Our customer support team typically responds to email inquiries within 1–3 business days.

Customer Acknowledgment

By placing an order with Ever Thrive Garden, you acknowledge that you have reviewed these Terms of Service and the applicable product information, and agree to the conditions stated here, subject to any rights protected by applicable law.

Thank you for choosing Ever Thrive Garden as part of your gardening journey.

Ever Thrive Garden

Grow Naturally, Bloom Timelessly