Shipping Policy

Ever Thrive Garden

Grow Naturally, Bloom Timelessly

At Ever Thrive Garden, we strive to ensure that seeds, live plants, and other gardening essentials are prepared, handled, and delivered with care. Our goal is to provide a smooth and reliable shipping experience while keeping our customers informed throughout the ordering process.

Please take a moment to review the following shipping guidelines before completing your purchase.

🇺🇸 Where We Ship

We currently provide shipping services exclusively within the United States.

Orders are shipped to eligible U.S. addresses only.
We do not offer international shipping at this time.

📦 Order Preparation & Fulfillment

Ever Thrive Garden partners with a network of growers, specialty nurseries, and suppliers to offer a variety of gardening products.

Because our items may be sourced and fulfilled by different partners, please keep the following in mind:

Orders may be dispatched from multiple fulfillment locations.
Products purchased together may arrive in separate shipments.
Preparation and shipping schedules may differ depending on the type of planting material ordered.

This fulfillment arrangement helps us maintain product availability while supporting proper handling and delivery.

💲 Shipping Rates

We offer FREE SHIPPING on all orders delivered within the United States.

There is no minimum purchase amount required to qualify for complimentary standard shipping.

⏱ Order Processing Times

Our usual order preparation period is 3–7 business days.

Orders are generally processed Monday through Friday.
Weekends and public holidays are excluded from business-day calculations.

Important Information About Seasonal Processing

Since live plants and other gardening materials may require special preparation, certain orders can take longer to process.

Please be aware that:

Higher order volumes during spring and fall may result in additional processing delays.
Live plants may be scheduled for shipment according to their readiness and suitable transportation conditions.
In certain circumstances, order preparation may take 2–4 weeks before shipment.

We appreciate your understanding, as these additional preparation periods help support appropriate handling of living plant materials.

🚚 Estimated Delivery Schedule

Once your package has been shipped, the following delivery estimates generally apply:

Transit time: 1–10 business days after dispatch.
Overall estimated delivery period: 2–15 business days.

Please note that these timelines are approximate and do not represent guaranteed delivery dates.

Shipping schedules may be affected by circumstances beyond our control, including:

Transportation or operational delays involving USPS, UPS, or other shipping carriers.
Severe weather or unexpected environmental conditions.
Increased shipping demand during busy gardening seasons.

Orders requiring extended seasonal preparation may take longer than the standard estimated timeframe.

📍 Shipment Tracking

Tracking details will be shared whenever tracking services are available for your shipment.

Please keep in mind:

Tracking information may require 1–3 days to become visible or update after a shipping label has been generated.
A tracking status displaying "Pre-Shipment" generally indicates that a shipping label has been created, but the carrier has not yet recorded its initial package scan.
Tracking systems may experience delays and do not always reflect package movement immediately.

Packages Marked as Delivered

Occasionally, a shipping carrier may update an order's tracking status to "Delivered" before the package physically reaches its destination.

If this occurs, we recommend allowing a little additional time for the package to arrive and checking the surrounding delivery area.

⚠️ Carrier Responsibility & Delivery Issues

After an order has been dispatched and transferred to the designated shipping carrier, transportation and final delivery are managed by that carrier.

Ever Thrive Garden cannot guarantee carrier performance and is not responsible for circumstances outside our direct control, including:

Unexpected transportation or delivery delays.
Packages that become lost or are stolen during transit or after delivery.
Delivery errors made by the shipping provider.
Shipments recorded as delivered by the carrier but not located by the recipient.

What to Do If Your Package Is Missing

If you encounter a delivery-related issue, we recommend the following steps:

Check around your property and any designated package delivery areas.
Ask household members or nearby neighbors whether they accepted the package.
Contact the shipping carrier directly for assistance with locating the shipment.
Allow an additional 1–3 days in case the delivery tracking status was updated prematurely.

You may also contact our customer support team if you need assistance reviewing the available shipment information.

📬 Accurate Shipping Information

To help prevent delivery issues, customers are responsible for entering complete and accurate shipping details during checkout.

Please note:

Shipping addresses should be reviewed carefully before an order is submitted.
Ever Thrive Garden is not responsible for delivery problems caused by incorrect or incomplete addresses provided at checkout.
Packages returned because of inaccurate address information may be subject to additional shipping charges if reshipment is requested.

We encourage customers to verify their delivery information before completing payment.

🌿 Important Notice for Live Plants

Plants, bulbs, roots, and cuttings are living gardening materials that can be sensitive to transportation and changing environmental conditions.

Even with careful packaging, some temporary changes in appearance may occur during shipment.

These can include:

Mild wilting or temporary moisture-related stress.
Occasional leaf shedding or minor foliage changes.
Small cosmetic imperfections caused by normal transportation conditions.

Such changes do not automatically mean that a plant is unhealthy or defective.

We recommend unpacking live planting materials promptly upon arrival and following the applicable product care instructions.

📩 Questions About Shipping?

If you need clarification about processing schedules, delivery estimates, tracking information, or an existing order, our customer service team is available to assist you.

We typically reply to customer inquiries within 1–3 business days.

Thank you for choosing Ever Thrive Garden. We appreciate the opportunity to be part of your gardening journey.